Have given up and gave the company a ring. They then asked for all of our details and someone is coming out this afternoon to have a look.

He’s also given me his name just in case I needed to ring again.

How’s that for service? 

Fingers crossed they can figure it out. Plus we needed to get on to their list for ongoing service as they’ve changed hands. 

http://www.tilt-industrialdesign.com/